How can I enhance the customer experience in my kebab restaurant?

Enhancing the customer experience involves several strategies:

• Personalized Service: Train staff to remember regular customers’ preferences and offer personalized recommendations.
• Interactive Menu: Consider a build-your-own kebab option, allowing customers to customize their meals.
• Engagement: Host events like kebab-making workshops or tasting nights to engage customers.
• Feedback Channels: Create easy ways for customers to provide feedback, such as comment cards or online surveys.

Research from the Cornell University School of Hotel Administration shows that personalized experiences lead to higher customer satisfaction rates, with 80% of customers willing to pay more for better service.

For more strategies, check hospitality management literature and customer service workshops.